Hong Kong Palace Museum

Application must be submitted at least 14 working days before the proposed date of visit.
Tour reservations cannot be made more than 90 days prior to the date of the visit.
Applications are accepted on a first-come, first-served basis.
Less than 25 participants regarded as one tour; an additional tour is required for more than 25 participants.
Applicant shall settle the full payment by the date specified in acknowledge receipt to be sent by email, failing which Hong Kong Palace Museum (“HKPM”) reserves the right to cancel the scheduled visit and release the reserved timeslot without giving prior notice.
Once the guided tour is confirmed, it cannot be exchanged, nor payment be refunded.
The Confirmation Letter must be presented on the date of the visit.
Participants / the group should arrive at the assembly point before the scheduled time. HKPM reserves the right to cancel the guided tour and other services if participant(s) / the group is more than 15 minutes late as per scheduled.
The starting time of the tour is fixed and latecomers will not be entertained. No refund or compensation will be provided for latecomers.
Items larger than 55cm x 35cm x 20cm, including bags, boxes, and luggage, and any long umbrellas, folding chairs, and stools will not be permitted in the Museum. Special size restriction on baggage may apply to particular exhibition or venue.
Participants can continue self-visit other galleries after the guided tour ended.
Inclement weather arrangements:
- Red or Amber Rainstorm Warning / Typhoon Signal No. 1 or No. 3: If it is hoisted during the Museum operating hours, the tour will be continued as usual.
- Black Rainstorm Warning / Typhoon Signal No. 8 or above: If it is hoisted during the Museum operating hours, the tour will be cancelled and rescheduled.
  The Museum will re-open three hours after the signal is lowered, the tour will remain cancelled and rescheduled. Tour will be rescheduled by HKPM to another date within 6 months from the original date of the visit.
- No cancellation or refund will be arranged.
Tour content and itinerary are subject to change according to the operations of HKPM.
For more details about the visit and the latest updates, please refer to www.hkpm.org.hk.
For enquiries about the guided tour, please contact us during office hours Monday to Friday from 9:00 AM to 6:00 PM (except Public Holidays) by (852) 2200-5577 or email to [email protected].
In case of dispute, the decision of HKPM shall be final.
Hong Kong Palace Museum is open Mondays, Wednesdays, Thursdays, and Sundays from 10:00 AM – 6:00 PM; Fridays, Saturdays, and Public Holidays from 10:00 AM – 8:00 PM; Tuesdays (except Public Holidays), the first two days of Lunar New Year or specific date is close.

Hong Kong Palace Museum | Terms and Conditions

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Terms and Conditions